At Harper Australia, we are committed to providing high-quality products and ensuring our customers' satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

Refund Period

We offer a 14-day money-back guarantee from the date you receive your order. If you are not satisfied with your purchase, you can request a refund within this period.

Return Conditions

To be eligible for a refund, the item must:

• Be unused
• Be in its original condition
• Be in its original packaging

Please note that items showing signs of use or not meeting these conditions will not be refunded.

Return Procedure

1. Contact Us: To initiate a refund, contact us at info@harper-australia.com and provide your order number along with the reasons for your refund request.
2. Return the Item: Return shipping costs are your responsibility unless the item is defective or does not match the description.
3. Request Review: Once we receive your request, we will verify it. If the request is approved, you will receive an email confirming that your refund has been processed.
4. Refund: The refund will be issued via the original payment method used at the time of the order. Please note that it may take several days for the refund to reflect in your account, depending on your bank.

Non-Refundable Items

Certain categories of items are non-refundable, including:

• Gift cards
• Digital products
• Items on sale or promotion

Order Cancellation

You have 6 hours to cancel an order. After this period, the order will be processed in our system and can no longer be modified. You will need to wait for delivery to return the item. You can track your order on our website at www.harper-australia.com/apps/track123.

Questions

If you have any questions about our refund policy, feel free to contact us at info@harper-australia.com.