At Harper Australia, we are committed to providing high-quality products and ensuring our customers' satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

Refund Period

We offer a 30-day money-back guarantee from the date you receive your order. If you are not satisfied with your purchase, you can request a refund within this period.

Return Conditions

To be eligible for a refund, the item must:

• Be unused
• Be in its original condition
• Be in its original packaging

Please note that items showing signs of use or not meeting these conditions will not be refunded.

Return Procedure

1. Contact Us
   Email us at info@harper-australia.com with your order number and the reason for your return request.

2. Return the Item
   You are responsible for the return shipping costs, unless the item is defective or incorrect.

3. Inspection Process
   Once we receive the returned item, it will be inspected to ensure it meets our return conditions.

4. Refund Approval
   If the item passes inspection, we will process your refund. You will receive an email confirming the refund has been issued.

5. Refund Timeline
   The refund will be made via the original payment method. Depending on your bank or payment provider, it may take several business days for the amount to reflect in your account.

Non-Refundable Items

Certain categories of items are non-refundable, including:

• Gift cards
• Digital products
• Items on sale or promotion

Order Cancellation

You have 6 hours to cancel an order. After this period, the order will be processed in our system and can no longer be modified. You will need to wait for delivery to return the item. You can track your order on our website at www.harper-australia.com/apps/track123.

Questions

If you have any questions about our refund policy, feel free to contact us at info@harper-australia.com.