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FAQs
Orders are processed within 1 to 2 business days.
Standard delivery to Australian addresses takes 10 to 12 business days from dispatch. You receive a tracking number by email as soon as your parcel leaves our facility.
Yes. You have 30 days from the day your order arrives to change your mind.
For a change of mind return, the item needs to be unused and in its original condition and packaging, and the return postage is at your cost.
These two conditions apply only to a change of mind. If an item is faulty, incorrect or not as described, we cover the return and your rights under the Australian Consumer Law are not affected.
Most items have a size chart on the product page, with Australian sizes and measurements in centimetres.
If you are between two sizes, we recommend choosing the larger one for a better fit.
We accept Visa, Mastercard, American Express and Union Pay, as well as PayPal, Apple Pay, Google Pay and Shop Pay.
Email us with your order number and we will guide you through the return.
You do not need to send anything back before you hear from us.
You can reach us by email at info@harper-australia.com.
We reply within one business day, Monday to Friday.
30-Day Money-Back Guarantee
At Harper Australia, you benefit from a 30 day return policy with a money-back guarantee, so you can shop with peace of mind.
SHIPPING
We offer free shipping to Australia and New Zealand on orders over $100 AUD, with our partner.
SECURE PAYMENT
Your payment information is processed securely with our partners.